Privacy Policy

Professional Plumbing and Drain Services (“we,” “us,” or “our”) is committed to protecting the privacy of every person who visits our website at professionalplumbing.ca or contacts us for plumbing services across the Greater Toronto Area. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how you can exercise your rights under Canadian privacy law — including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy regulations.

By using our website or submitting your information through our contact or booking forms, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information only when it is necessary to provide our plumbing services or respond to your enquiries. The types of information we may collect include:

Information you provide directly:

• Full name
• Phone number and email address
• Service address or location within the GTA
• Description of your plumbing issue or service request
• Any additional details you include in a contact or booking form

Information collected automatically when you visit our website:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited, time spent on each page, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

We do not collect sensitive personal information such as financial account details, health information, or government identification numbers through our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to service enquiries — when you contact us through our website, phone, or booking form, we use your information to reply, schedule appointments, and provide accurate quotes
• To deliver plumbing services — your name, contact details, and service address are used by our licensed plumbers to complete the job you have requested
• To send appointment confirmations and follow-ups — we may contact you to confirm bookings, provide arrival windows, or follow up on completed work
• To request reviews — with your consent, we may send a single follow-up message after your service requesting a Google review
• To improve our website — anonymised analytics data helps us understand how visitors use our site so we can improve it
• To comply with legal obligations — we retain certain records as required by Ontario business and tax regulations

We do not use your personal information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers: We may share information with trusted third-party service providers who assist us in operating our website and business — including our website hosting provider, email platform, and scheduling tools. These providers are contractually required to protect your information and may not use it for any purpose other than providing services to us.

Analytics: Our website uses Google Analytics to collect anonymised data about visitor behaviour. Google Analytics data is processed in accordance with Google’s privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Legal requirements: We may disclose your information if required to do so by law, court order, or a regulatory authority, or if we believe disclosure is necessary to protect our rights, the safety of our customers, or the public.

We do not transfer your personal information outside of Canada except where required by the third-party platforms listed above, which operate under privacy frameworks compliant with Canadian standards.

4. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law:

• Contact and booking enquiries: retained for 12 months after your last interaction with us
• Completed service records: retained for 7 years to comply with Ontario tax and business record-keeping requirements
• Website analytics data: retained in anonymised form for up to 26 months per Google Analytics default settings

When personal information is no longer needed, we delete or anonymise it securely.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and collect anonymised analytics data. The cookies we use include:

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website. We do not use advertising or tracking cookies to serve targeted ads.

6. Your Privacy Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information:

• Right to access — you may request a copy of the personal information we hold about you
• Right to correction — if your information is inaccurate or incomplete, you may request that we correct it
• Right to withdrawal of consent — where we rely on your consent to process your information (such as sending review requests), you may withdraw that consent at any time
• Right to complain — if you believe we have handled your personal information inappropriately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca

To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to all verified requests within 30 days.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption on our website
• Password-protected access to customer records
• Limited access to personal information — only staff members who need it to perform their duties can access it
• Regular review of our data handling practices

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from our website.

8. Third-Party Links

Our website may contain links to third-party websites — including Google Maps, Google Business Profile, and social media platforms. This Privacy Policy applies only to professionalplumbing.ca. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before submitting personal information.

9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Professional Plumbing and Drain Services 📞 +1 (437) 247-7856 📧 info@professionalplumbing.ca 🌐 professionalplumbing.ca 📍 Greater Toronto Area, Ontario, Canada

We are committed to resolving all privacy concerns promptly and transparently.