Introduction
Professional Plumbing and Drain Services (“we,” “us,” or “our”) is committed to protecting the privacy of every person who visits our website at professionalplumbing.ca or contacts us for plumbing services across the Greater Toronto Area. This Privacy Policy explains what personal information we collect, how we use it, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or submitting a service request, you agree to the terms described in this policy.
Information We Collect
We collect personal information only when you voluntarily provide it — through our contact form, appointment booking form, phone calls, or email. This may include:
- Full name
- Phone number
- Email address
- Service address or location within the GTA
- Details about your plumbing issue or service request
- Preferred appointment date and time
We also collect non-personal technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This data is collected through standard analytics tools and cannot be used to identify you personally.
How We Use Your Information
We use the information you provide solely to:
- Respond to your service inquiries and booking requests
- Schedule and confirm plumbing appointments
- Send job confirmations and follow-up communications
- Improve our website experience and service quality
- Comply with legal and regulatory obligations in Ontario
We do not use your personal information for unsolicited marketing without your consent. If you subscribe to our newsletter, you can unsubscribe at any time using the link in any email we send.
How We Protect Your Information
We take reasonable technical and administrative measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption to secure all data transmitted through our forms. Access to your personal information is restricted to team members who need it to fulfil your service request.
No method of data transmission or storage is 100% secure, however, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- With trusted service providers who assist in operating our website or delivering services (bound by confidentiality agreements)
- When required by law, court order, or regulatory authority in Ontario or Canada
- To protect the rights, safety, or property of Professional Plumbing and Drain Services or our customers
Cookies
Our website uses cookies to improve your browsing experience and collect anonymous analytics data. You can disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to request services through our website.
Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for us to use your information (where applicable)
- Ask us to delete your personal information from our records
To exercise any of these rights, contact us at:
Email: info@professionalplumbing.ca
Phone: +1 (437) 247-7856
We will respond to all requests within 30 days.
Third-Party Links
Our website may contain links to third-party websites, including Google Maps and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before submitting any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will always be posted on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Professional Plumbing and Drain Services
Greater Toronto Area, Ontario, Canada
Phone: +1 (437) 247-7856
Email: info@professionalplumbing.ca
Website: professionalplumbing.ca